United Airlines and its Dragged-Off Passenger

While the #NewUnitedAirlinesMottos meme is getting some traction on Twitter (and I’ve contributed my share as well), I’d like to add a few thoughts about the recent incident with a gentleman being removed forcibly from a United Airlines flight. My perspective is that of a long-time airline traveler and a family member of half a dozen people who all used to work in the airline industry at one time or another.

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